Welcome to Pearipoise! We want to make your shopping experience simple, convenient, and enjoyable. Below are answers to some common questions about our products, orders, shipping, returns, and customer service.
1. How do I purchase products?
Shopping at Pearipoise is easy. Browse our collections, select your preferred clothing style, color, and size, and add your chosen items to your shopping cart. When you are ready, proceed to checkout, enter your shipping details, select an available payment method, and follow the on-screen instructions to complete your order.
2. What payment methods do you accept?
We support a range of secure payment methods. The specific options available for your order will be displayed on the checkout page. Please review the available payment methods before completing your purchase.
3. How long does it take to process and ship my order?
Orders are generally processed and shipped within 1–3 business days after successful payment confirmation. Processing may take longer during holidays, promotional events, or periods of unusually high order volume.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
4. How can I track my order?
After your order has been shipped, you can use the tracking number provided in your shipping confirmation email to check its delivery progress on the relevant carrier’s website.
If you have an account, you may also visit the “My Orders” section to review your order status and available tracking information. If you need further assistance, please contact our customer service team.
5. What if the product color differs slightly from the photos?
We make every effort to display our products as accurately as possible. However, slight differences in color may occur due to lighting conditions, photography, monitor settings, and the display characteristics of different devices.
The actual product you receive is the final reference for its color and appearance.
6. Can I return an item if the size doesn’t fit?
Yes. Eligible items may be returned in accordance with our Return and Refund Policy. Please submit your return request within 7 days of receiving your order.
To qualify for a return, items must generally be unworn, unwashed, unaltered, and undamaged, with their original tags, labels, packaging, and accessories intact.
Please contact customer service before sending any item back so we can review your request and provide return instructions.
7. Which items are not eligible for return?
Returns are generally not accepted for the following items or circumstances, except where required by applicable law:
- Items that have been worn, washed, altered, or damaged through personal use.
- Items with missing tags, labels, original packaging, or accessories.
- Return requests submitted after the specified return period.
- Customized items or products made to specific customer measurements.
- Items explicitly marked as non-returnable or non-exchangeable on the product page.
For complete information about return eligibility and procedures, please refer to our Return and Refund Policy.
8. Do you offer international shipping?
Yes. We offer domestic shipping within the United States and international shipping to eligible destinations.
International shipping availability, delivery estimates, and shipping costs depend on your destination country or region. Available shipping options and applicable charges will be displayed at checkout.
For additional information, please review our Shipping Policy.
9. Do you offer subscriptions or automatic renewals?
No. All products sold on pearipoise.com are offered on a one-time purchase basis. We do not offer subscription services, automatic renewals, or recurring billing arrangements.
You will only be charged for the specific items you purchase through our website.
10. How can I contact customer service?
If you have questions about our products, need assistance with an order, or require help with a return or delivery issue, our customer service team is here to assist you.
You can reach us through the following contact details:
Company: Pristine Pinch Style Ltd
Address: 3103 Eagles Nest Drive, Chico, CA 95926
Phone: 530-730-8635
Email: support@pearipoise.com
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
11. Is my personal information secure?
We take your privacy and the security of your personal information seriously. We use reasonable safeguards to protect the information you provide when browsing our website, placing an order, or contacting our team.
We do not sell your personal information for monetary consideration. Certain information may be shared with necessary service providers, such as payment processors and shipping carriers, to complete your order and provide our services.
For more information about how we collect, use, and protect your information, please read our Privacy Policy.
12. Can website policies and terms change?
Yes. We may update our website terms, policies, and related information from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Updated policies will be published on our website with the relevant effective date. We encourage customers to review these pages periodically to stay informed of any changes.
Thank you for choosing Pearipoise. We appreciate your trust and support and look forward to providing you with a pleasant and convenient shopping experience.