At Pearipoise, we are committed to providing fair, transparent, and reliable after-sales service. This Return and Refund Policy explains the conditions, procedures, and responsibilities associated with returns and refunds for purchases made through pearipoise.com. Please review the following terms before submitting a request.
1. Return Request Period
Customers may submit a return or refund request within 7 days of receiving their order. Requests must be submitted within this period unless a longer period is required by applicable law.
Please contact our customer service team before returning any merchandise. We will provide instructions and confirm whether your return is eligible.
2. Eligible Returns and Refunds
You may request a return or refund under the following circumstances:
- Defective or Damaged Products: The item has a manufacturing defect, quality issue, or was damaged during transit.
- Incorrect Items: The product received does not match the item or specifications in your order.
- Unworn and Unused Items: The item is unworn, unwashed, unaltered, and in a condition suitable for resale.
- Complete Original Packaging: All original hangtags, labels, packaging, accessories, and complimentary gifts, if applicable, are included and remain in good condition.
All returned products are subject to inspection to verify their condition and eligibility.
3. Non-Returnable Items and Conditions
Returns or refunds are generally not accepted in the following circumstances, except where required by applicable law:
- Items that have been worn, washed, altered, or damaged after delivery through customer use.
- Items with missing hangtags, labels, original packaging, accessories, or complimentary gifts.
- Requests submitted after the 7-day return request period.
- Customized products or items made to specific customer measurements.
- Clearance products or products explicitly marked as non-returnable or non-exchangeable on the product page.
- Items with stains, signs of wear, or other damage caused by personal use.
This policy does not limit any mandatory consumer rights or remedies available under applicable law.
4. Return and Refund Procedure
To ensure that your request is handled efficiently, please follow these steps:
Step 1: Submit a Request
Contact our customer service team through our website or by email at support@pearipoise.com within 7 days of receiving your order. Please include your order number, the reason for your request, and clear photographs of any damaged, defective, or incorrect items, where applicable.
Step 2: Request Review and Approval
Our customer service team will review your request and confirm whether the item qualifies for a return or refund. If your return is approved, we will provide the return instructions and designated shipping address.
Step 3: Ship the Approved Return
Carefully package the merchandise with all required accessories, labels, and original packaging. Ship the item according to the instructions provided by our customer service team.
Please do not send any merchandise back before receiving return authorization.
Step 4: Inspection and Refund Processing
Once we receive your returned item, our team will inspect its condition and confirm its eligibility. Approved refunds will be processed within 5–10 business days after the returned merchandise has been received and inspected.
Step 5: Refund Completion
Approved refunds will be issued to the original payment method used for the purchase. The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
5. Return Shipping Costs
Return shipping costs are allocated according to the reason for the return:
- Quality Issues, Incorrect Items, or Transit Damage: Pearipoise will cover the reasonable return shipping costs for eligible returns resulting from product defects, incorrect shipments, or damage during transit.
- Personal Preference or Sizing Issues: Customers are responsible for return shipping costs when returning items due to unsuitable sizing, a change of mind, personal preference, or other non-quality-related reasons.
If an order qualified for free shipping, any actual shipping costs incurred may be deducted from the refund amount where permitted by applicable law and disclosed at the time of purchase.
6. One-Time Purchases and Billing
All products sold on pearipoise.com are offered on a one-time purchase and payment basis.
We do not offer subscription services, automatic renewals, or recurring payment arrangements for our products. Customers are charged for the individual purchases they make through our website, and no recurring charges will be applied.
7. Return Address and Authorization
Please do not return merchandise without first obtaining confirmation from our customer service team. Once your return has been approved, you will receive instructions for shipping the merchandise to the designated return address.
Company: Pristine Pinch Style Ltd
Address: 3103 Eagles Nest Drive, Chico, CA 95926
Phone: 530-730-8635
Email: support@pearipoise.com
Returns sent without prior authorization may experience processing delays or delivery issues. We are not responsible for losses or delivery refusals resulting from returns shipped without following the provided return instructions, except where prohibited by applicable law.
8. Refund Exceptions and Additional Information
Refund eligibility is determined based on the condition of the returned merchandise, the reason for the request, and the applicable terms of this policy.
If an item is received in a condition that does not meet the return requirements, we will contact you with information about the inspection result and any available options.
This policy does not affect any non-waivable statutory rights you may have under the consumer protection laws applicable to your purchase.
9. Contact Us
If you have questions about this Return and Refund Policy, need assistance submitting a return request, or would like an update on your refund, please contact our customer service team.
Company: Pristine Pinch Style Ltd
Website: pearipoise.com
Address: 3103 Eagles Nest Drive, Chico, CA 95926
Phone: 530-730-8635
Email: support@pearipoise.com
We appreciate your trust in Pearipoise and will do our best to provide a clear and helpful after-sales experience.